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Returns & Exchange Policy

Last updated: July 2026

At Shanya(a brand of DAG Enterprises), your satisfaction matters to us. If something isn't right with your order, we're here to help with an easy return or exchange.

Easy 7-Day Returns. You can request a return or exchange within 7 days of receiving your order.

1. Return Eligibility

To be eligible for a return or exchange, the item must be:

Unused, unworn and in its original condition.
In the original packaging with all tags and labels intact.
Accompanied by the order number / proof of purchase.
Requested within 7 days of delivery.

2. Hygiene & Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned or exchanged once opened or used, including:

Hair extensions and ponytails that have been opened or worn.
Items that show signs of use, damage or wear.
Products returned without original packaging or tags.
Free gifts, and items marked "non-returnable" on the product page.

3. Damaged, Defective or Wrong Item

Received a damaged, defective or incorrect product? We're truly sorry! Please report it within 48 hoursof delivery with a clear photo/unboxing video, and we'll arrange a free replacement or full refund — no questions asked.

4. How to Request a Return / Exchange

Message us on WhatsApp or email support@shanya.in with your order number and reason.
Our team will confirm eligibility and share the next steps within 1–2 days.
Depending on your location, we'll arrange a reverse pickup or ask you to self-ship to our address.

5. Exchanges

Want a different colour, size or design? We're happy to exchange eligible items (subject to availability). If the new item differs in price, the difference will be collected or refunded accordingly.

6. Refunds

Once your returned item is received and inspected, your refund is processed within 5–7 business days.
Prepaid orders are refunded to your original payment method (UPI / card / net banking).
COD ordersare refunded via UPI / bank transfer — we'll collect your details at the time of return.
Shipping charges (if any) are non-refundable, except for damaged/wrong items.

7. Cancellations

Orders can be cancelled before they are dispatched. Once shipped, an order cannot be cancelled but can be returned as per this policy after delivery. To cancel, contact us as soon as possible with your order number.

8. Need Help?

For any return, exchange or refund query, reach out at support@shanya.inor on WhatsApp — we're here to make it easy. 💛

Shanya · DAG Enterprises
Farrukh Nagar - Panchgaon Rd, Fazilpur Badli, Gurugram, Haryana 122506