Privacy Policy

Last updated: July 2026

This Privacy Policy explains how Shanya, a brand of DAG Enterprises ("we", "us", "our"), collects, uses and protects your information when you shop with us at shanya.in. By using our website, you agree to this policy.

1. Information We Collect

• Personal details you provide at checkout — name, phone number, email and shipping address.
• Order information — the products you buy, order value and payment method.
• Technical data — basic device/browser information and usage patterns to improve our site.

We do not store your card, UPI or bank details. All payments are processed securely by our payment partner, Razorpay.

2. How We Use Your Information

• To process, pack, ship and deliver your orders.
• To keep you updated about your order status (via WhatsApp / email / SMS).
• To handle returns, exchanges, refunds and customer support.
• To improve our products, website and shopping experience.
• To send offers and new-arrival updates (only if you opt in).

3. Sharing Your Information

We never sell your personal data. We only share the minimum information needed with trusted partners to run our business:

• Courier partners — to deliver your order.
• Razorpay — to securely process payments.
• Where required by law or a valid legal request.

4. Data Security

Your data is stored securely and access is restricted. Our website uses HTTPS encryption, and payments are handled on PCI-DSS compliant infrastructure. While no system is 100% secure, we take reasonable measures to protect your information.

5. Cookies

We use minimal cookies/local storage to remember your cart and wishlist and to keep the site working smoothly. You can clear these anytime from your browser settings.

6. Your Rights

You may request access to, correction of, or deletion of your personal data, and you can opt out of marketing messages at any time. Just email us at support@shanya.in.

7. Children's Privacy

Our store is intended for users aged 18 and above (or younger with parental supervision). We do not knowingly collect data from children.

8. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on this page with the updated date.

9. Contact Us

For any privacy-related questions, email support@shanya.in.

Shanya · DAG Enterprises
Farrukh Nagar - Panchgaon Rd, Fazilpur Badli, Gurugram, Haryana 122506